How do I book a party?
Please make an online reservation system. Our online system is very comprehensive, only shows available dates and times to book, and allows you to add on any items that you would like for your party. A deposit is required in order to complete the reservation (amex, visa, mc or discover). Once reservation is complete, an invoice will be emailed to the email address that you provided and that serves as confirmation of your party. If you don’t receive that email within an hour of placing your order, please email us at party@xtremehoppjohnscreek.com.
I reserved a party online…do I need to further confirm the birthday party with XtremeHopp?
Once your reservation is complete, an invoice will be emailed to the email address that you provided and that serves as confirmation of your party. If you don’t receive that email within an hour of placing your order, please email us at party@xtremehoppjohnscreek.com or call us during business hours. You do not need to further confirm the party. If you would like to add on additional foods or other items, you can either email or call us (phone/email instruction can be found on top of your order invoice) . Please make sure to add these additional items at least 5 days prior to your party so that we can make sure to be accommodate your request. Please note that email is always the best and fastest way to contact us.
What is the flow/itinerary of the party?
Your party should arrive 15 minutes prior to your party start time so your party host can check everyone in and give everyone wrist bands and socks as well as safety instructions. The party guests will enjoy the adventure park for 1 hour, then come to celebrate at the party table with food, drinks and cake for the remaining 45 minutes.
When will my party table be available?
Your reserved party table time will be the last 45 minutes of the party. Your host will make sure that your party table is ready at that time.
Can I request a specific party table?
Yes, we are happy to take requests and will do our best to accommodate them but do not guarantee a particular table.
Do you have to pay a deposit?
Yes, a deposit is required to book a party with us. Times/Dates/Tables will not be placed on hold without a deposit. The amount of the deposit will be approximately 50% of your party package. The exact amount will be determined by the reservation system.
What is your cancellation policy?
Please refer to Party Terms. Do you keep my credit card information on file? No, we do not keep that information. You will need to pay the remaining balance on your party before leaving and if paying by card, that card must be present to use it.
What is the duration of the party?
The event is 1 hour and 45 minutes long. This includes 1 hour of jump time and 45 minutes at the table.
Do you have goody bags?
No, we do not provide goody bags for our parties. You are welcome to bring your own in, provided your guests do not consume them on our premises.
Are there age restrictions on the parties?
No, we have no age restrictions on our parties. Adults can use the party packages, and children of all ages can use the party packages. We can also adapt the party packages to suit bachelor/bachelorette parties, corporate events, and team builders.
Are there any instructors or leaders in activities?
No, it is all free-play. We have court monitors who serve as lifeguards, but they are only there to supervise guests and ensure they are behaving safely. They do not teach or guide guests in activities. However, court monitors are available to referee dodgeball games.
What does the party host do?
Your party host serves as a waiter/waitress. They help check you in, do your birthday announcement, and serve your pizza and cake as well as do all the set-up and cleanup at your party table.
Are socks included?
Yes, socks are included in the cost of the party for the party guests. They are $2.50 a pair for adults who want to enter the park to either participate or observe that are not counted in the head-count of the party package. If one already has a pair of XtremeHopp grip socks from a previous visit, they may wear those socks.
Are my adult guests required to wear socks?
Adults are required to wear XtremeHopp grip socks if they are going on the attractions, i.e., participating or using any equipment in the adventure park. If adults are just going into the attractions area to observe, they must wear socks (any type) as the attractions area is a sock-only zone.
Can I bring in my own decorations?
Yes, you are welcome to bring in your own décor for your party table if you like and your party host can help you set up.
Can I bring my own balloons?
Yes, you can bring balloons as long as they are securely tied to balloon weights upon entry. We do not want balloons stuck in our high ceilings.
Do I count the birthday child and siblings as guests?
Yes.
What if I have more than one birthday guest of honor?
The more the merrier! Birthday parties shared by multiples, siblings, cousins, friends, etc. are all fine. Please make sure you are counting your birthday boys & girls in your party head count.
Where do I get XtremeHopp invitations?
There is a link from our “More Info” menu on our website.
What if more kids/ guests show up than I booked?
We will do our best to accommodate your extra, last-minute guests. You will be charged the extra guest fee that corresponds to your party package as described on our Parties Page.
What if all my guests don’t show up?
We sincerely hope this doesn’t happen because we want your birthday boy or girl to have as much fun as possible. Per terms and conditions, we do not downgrade party packages with 14 days or less of the party day.
Can I change my party package to a smaller size?
Yes, if there are 15+ days to your party date remaining. Per terms and conditions, we do not downgrade party packages with 14 days or less of the party day.
Do I have to pay for children that won’t be playing on the equipment?
For birthday parties, all of the kids that are checked in as guests will be included in your party package and therefore paid for. Please talk to your party coordinator upon reservation if you feel that you have a special situation. Remember that kids 2 and under are not allowed in the attractions area outside of Toddler Time and there are no exceptions to this rule for safety reasons.
Should I tip my party host?
Gratuity is never expected but always appreciated and a great way to let your party host know that he/she has done a great job. At XtremeHopp, we practice tip sharing so all of the team that participated in making your experience great will enjoy the reward.
Why should I have my party at XtremeHopp?
Super fun, easy to plan, we take care of all the details, nothing for you to clean up afterwards!
How do I add on additional food or other party extras?
Reply to your order invoice email and our Party Coordinator will update your order and send you an updated invoice. Remember to finalize your party order at least 7 days in advance of your party.
What kind of food do you offer for parties?
We have an extensive party menu to feed the crowd! In addition to cheese and pepperoni pizzas, we make all kinds including spicy buffalo chicken, supreme and veggie, plus fresh and beautiful party platters, drinks and snacks. Please take a look at our extensive party menu HERE.
Can I add food on the day of the party?
We can add pizza and beverages on the day of your party, but platters must be ordered a minimum of 7 days in advance. Do you have a fridge/freezer for an ice cream cake? Yes, we do. Please feel free to bring in an ice cream cake and ask your party host to store it for you.
Do you have plates, cutlery, etc. for cake?
Yes, we provide all the plates, cutlery, and napkins for pizza and cake. We also provide lighters, traditional candles and knives to cut cakes.
Can I bring outside food/beverage in?
With a party reservation, you can bring in your birthday dessert… And, we have an excellent party menu and all our food is prepared fresh and on-site. We do also offer the option of paying an outside catering fee of $75 if you prefer to bring in your own foods. Please note that if bypassing our catering and bringing in your own food, you will not have access to our kitchen and you must bring all serving utensils and any to go packaging required as this will not be supplied. If you bring in unauthorized food, the outside catering fee of $75 will be automatically assessed to your party bill.
Can I bring in cake/cupcakes?
If you booked a party with us, you are welcome to bring in your birthday dessert.
Does XtremeHopp make the food?
Yes, we prepare all our food in-house at the Bolt Café and are proud of our quality, selection and pricing. We know how to feed the crowd!
Do you have gluten-free options?
Yes, we have gluten-free pizza as well as some gluten-free party platter options such as GF Chicken Nugget Platter, GF Hummus Patter (we substitute GF crackers for the pita), as well as a Fresh Fruit Platter and Fresh Veggie Platter.
What if I have a guest with an allergy?
If we cannot accommodate the allergy, you are welcome to bring in food for only that person.
My child is allergic to nuts, does your food have nuts?
While our kitchen does not have nuts, and our items do not contain nuts we cannot guarantee that they have not come in contact with nuts at our suppliers’ facility or while being transported.
How many pizzas come with my Party Package?
Parties packages for up to 10 kids include 2 large pizzas and party packages for 24 kids or more include 3 large pizzas. Included pizzas can be either cheese or pepperoni. Additional toppings available with surcharge.
Can I take leftover food home?
Yes, your party host will pack up any leftovers for you to take home with you. With any luck, you won’t have to make dinner later!
Do you have plates, cutlery, etc. for cake?