XTREMEHOPP PARTY TERMS AND CONDITIONS

• We verify all credit card transactions over against a valid drivers license that shows matching name information.
  Reservations subject to cancellation if id can not be verified.
  *Due to recent increase in fraudulent credit card activity*
• PARTY CONFIRMATION:  Once you book your party using our online reservation system, you will receive confirmation by email which confirms your party.  If you do not receive your confirmation email within 30 minutes of completing your reservation and it is also not in your spam folder, email us at info@xtremehoppjohnscreek.com to let us know so we check to see if your reservation was received. Usually, if party reservation emails do not go through it is because you made a typo in your email address or the credit card was declined.  If you have any party questions or need any party changes, reply to all on your invoice email.  We prefer all party communication via email to avoid any miscommunication.
• WAIVER POLICY: All guests are required to sign and comply with XtremeHopp waiver of liability upon entering our facility. For persons under 18 years of age, a waiver must be signed by a parent or guardian.
• FOR BIRTHDAY PARTIES, IT IS ESSENTIAL THAT PARTY GUESTS SIGN THE WAIVER ONLINE IN ADVANCE WITH YOUR PARTY ID – This will allow faster check-in so guests will not miss out on any party play time.
• SAFETY VIDEO:  Everyone who enters our facility is required to watch the XtremeHopp Safety Video and ask an XtremeHopp staff member if there are any questions about how to use the facility safely.
• ALL INJURIES MUST BE REPORTED:  All injuries must be reported immediately to an XtremeHopp staff member and must absolutely be reported before leaving the facility.
• PARTY DEPOSIT POLICY:  A deposit is required to make a reservation.  The amount of the deposit will be determined by the reservation system based on the dollar amount of the party you have reserved and will be determined by the reservation system.  Party time slots will not be held without deposit for any reason.
• PARTY CANCELLATION POLICY:  Your party deposit is non-refundable when there are 21 days or less to your party date. Your deposit is refundable MINUS a $50 Processing and Loss of Business fee if there are 22 days or more remaining to your party date.  Cancellations must be requested in writing by replying to all on your party invoice email. Refunds take 10-15 business days to process.
• PRIVATE PARTY DEPOSIT POLICY:  The full amount of the party package plus tax will be required in order to make a reservation.  Party time slots will not be held without deposit for any reason.
• PRIVATE PARTY CANCELLATION POLICY:  Your party deposit is non-refundable when there are 21 days or less to your party date. Your deposit is refundable MINUS a $50 Processing and Loss of Business fee if there are 22 days or more remaining to your party date.  Cancellations must be requested in writing by replying to all on your party invoice email. Refunds take 5-10 business days to process.  Private Parties may not be rescheduled when there are 21 days or less to the party event.
• FOOD FOR CANCELLED PARTIES: You are responsible for paying for any party food items canceled with less than 48 hour notice for all types of parties and events reserved and can make arrangements for picking up those food items.
• PARTY RESCHEDULING POLICY:  A $50 Processing fee will be applied to any party that needs to be rescheduled with less than 21 days of party date.  A party may not be rescheduled more than once and there will be no refund on deposit for any rescheduled party for all types of parties and events.  Private Parties may not be rescheduled when there are 21 days or less to the party event.
• REMAINING BALANCE PAYMENT POLICY:  The remaining balance of your party must be paid in full on the day of the scheduled event. We accept Visa, MasterCard, Amex, Discover, Apple Pay and Google Pay. Credit cards must be present to use.  We do not accept cash or checks.
• ADDING ADDITIONAL FOOD POLICY: If you would like to add any additional food to your party reply to all on your invoice email at least 5 days in advance.  If there are less than 5 days to your party we will do our best to accommodate these last-minute requests but will not be able to guarantee and those will be subject to availability. If you order additional food during your party, we will do our best to accommodate but your party time will not be extended due to any late orders.
• FOOD DOWNGRADE POLICY:  You will be responsible to pay for any party foods (i.e., platters/pizzas) that you have ordered without at least 48 hours notice of cancellation via email notification.
• ADDITIONAL GUEST POLICY: An additional fee will be added for each participant that attends above the party package limit.  Your party host will accommodate additional guests with all items included in your party package.  If you know that you will have a significant number of additional participant guests (5 or more) before your party date, you should do your best to communicate that to us in advance so we can do our best to accommodate the additional guests. Remember to include the birthday guest of honor in your head count.
• GUEST DOWNGRADE/DECREASE POLICY: You are required to pay for the number of guest you reserved for even if those guests do not attend. You have until 21 days prior to the scheduled event to downgrade the number of guests attending your party.  If you are reserving a party within 21 days of the scheduled event, downgrades will not be permitted.
• ADDITIONAL PARTY TIME POLICY:  You may add additional time to your party AS LONG AS IT HAS BEEN REQUESTED A MINIMUM OF 5 DAYS IN ADVANCE.  If you add additional play time to your party, your table time will take place after all play time is over.  There is no return to the play area after table time.
• LAST-MINUTE  ADDITIONAL PARTY TIME POLICY:  Parties will take place for the amount of time specified in your reservation and additional party time CAN NOT BE GUARANTEED if requested on the day of the party. There is a designated play time for your party guests to enjoy the attractions and that will be followed by Table Time for your guests. ONCE PLAY TIME IS OVER GUESTS WILL NOT BE ALLOWED TO RETURN TO THE ATTRACTIONS AREA.
• LATE ARRIVAL POLICY: If you or your guests arrive late to your party we will do our best to accommodate you within the time you have left for your reservation but no additional time will be given for late arrivals – no exceptions.
• OVERSTAYING YOUR RESERVED TIME:  You must vacate your party table per your reserved time or you will be automatically charged an additional $100 per 15 minutes. Our staff must have time to clean and setup for our next guests.
• GUEST LIST POLICY:  You will be required to manage your guest list and all guests that arrive for your party, sign in for your party and join at the party table will be considered additional guests for your party and you will be charged accordingly. We recommend that if you do not want to include siblings or participants not specified on your party invitation, you should make this clear to your guests in the invitations before they arrive at XtremeHopp for your party.
• OUTSIDE FOOD POLICY & OUTSIDE CATERING FEES: Outside food other than cake, cupcakes and ice cream cups are not permitted in XtremeHopp.  If you have special dietary needs, permission must be granted at least 48 hours ahead of time by XtremeHopp or these foods will be considered outside foods.  If any additional foods or drinks besides the birthday dessert or approved special diet items are brought into XtremeHopp an outside catering fee will be automatically charged.  You are welcome to arrange to pay the outside catering fee in advance if you wish to bypass our party menu and bring in your own foods and beverages (non-alcoholic only).  Outside Catering Items are limited to a maximum of 3 different items allowed, dry items only – nothing that may leak sauce, etc.
• PLEASE ENCOURAGE YOUR PARTY GUESTS TO ARRIVE 5 MINUTES PRIOR TO PARTY START TIME TO GET CHECKED IN so guests will not miss out on any party play time.
• BALLOONS – You are welcome to bring balloons in to decorate your party table if they are secured to balloon weights to prevent them from floating up to our high ceilings.  We will NOT be able to retrieve your balloons from the ceiling and are not responsible for any balloon lost in this way.
• NO DECOR ON THE WALLS – We do not allow anything to be affixed to our walls – we do not want any damage to our murals.
• REMOVAL OF PROPERTY:  All party decor that is supplied by XtremeHopp is the property of XtremeHopp and not to be removed from the premises. This includes utensil holders, carts for carrying gifts and other items. buckets for gifts and shoes, etc. If party décor or other XtremeHopp property is removed from our premises, you will be charge accordingly.
• ALCOHOL/DRUGS POLICY – No drugs allowed.  No alcoholic beverages are allowed to be brought in.
• SOCK POLICY – XtremeHopp grip socks are included in your party package for your party guests.  If the adults attending the party would like to go into the attractions area to observe, they will be required to wear socks.  Socks for observers can be either regular socks or XtremeHopp grip socks.
• ADULT PARTY ADD-ON: If adult guests attending the party (i.e., parents of party guests) would like to participate on the attractions area they will need to fill out an XtremeHopp waiver, wear XtremeHopp grip socks and purchase a jump pass. Jump socks + adult party add-on is available for purchase at a discounted party add-on only rate. You can either direct adults to purchase this ticket on their own at the admissions counter or request that your party host add those tickets to your party tab.